2013 VOL 5, ISSUE 3
JULY | AUGUST | SEPTEMBER
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Note from the Director
Dear Valued Customer,
I would like to take this opportunity to provide some information in regards to the initiatives we have been putting forth to improve our services and support. In technical support under the direction of Blair Auld we are happy to report that we have added two new field Technical Representatives, Andre Guay in the East (to replace Marc Lajoie who has become a full time Maintenance Instructor) and Jarrod Creally , who has joined Peter Swinnard (Vancouver) and Rob Pritchard (Edmonton) out West.
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HAC 2014
Eurocopter Canada will be participating at this year’s HAC in Vancouver, BC November 8th-10th . We will kick-off this year’s show with a Technical Session on Thursday, November 7th from 1:00 PM until 4:30 PM at the Vancouver Convention Centre.
Eurocopter Canada’s Innovation in Safety Award will also be announced Saturday, November 8th at ECL booth #513.
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Eurocopter’s Light Twin Engine Helicopters
Eurocopter has the most diverse and versatile helicopter range in the world for Civil and Parapublic customers. The range comprises of three exceptional light twin engine helicopters with proven reliability and performance like no other helicopter in their class. Here is a brief look at each one of them and why they are fast becoming the aircraft of choice for our Canadian customers in one of the most interesting multi-mission/ utility market in the world.
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The 2014 Eurocopter Canada Photo Contest
Give us your best shot!
It could be worth a chance to have your photo featured in the 2014 Eurocopter Canada calendar, website or Facebook fan page. If you are interested in submit-ting a photo of your Eurocopter aircraft please fill out the attached Media Copy-right form and forward your high resolution image to communications@eurocopter.ca.
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Benoit Marcoux to head R & O Department
Benoit started in 1994 as an Aircraft Mechanic in Repair & Overhaul at Eurocopter Canada. For two years he was coordinator of the R & O department and he became Director of Customer Support in 1998. In January 2003, Benoit took the position of VP of Operations.
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Aftermarket Improvements
Eurocopter Canada is continuously making improvements for aftermarket support of its fleet. In recent years there have been many changes in the structure of our support & services program, launched with the intention of improving customer service & providing world class support to Canadian fleet operators.
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Training
With summer winding down and the fall training season now upon us it is important to communicate some of the key training messages for the year.
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TCCA & FAA Approval for B3e Fuel Filter STC
Eurocopter Canada is pleased to announce the recent Transport Canada and FAA approval of the B3e Fuel Filter Kit STC. The Airframe Fuel Filter removes foreign particles from the fuel, including ice particles, which allows sub-zero operation without the use of anti-ice fuel additives.
Contact your CSR or options@eurocopter.ca for information, pricing and availability.
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Deployment of O.R.I.O.N
The EC130 will be the first aircraft type launched for this new service and will be available in Fall of 2013. All other aircraft will be released type by type throughout the 1st quarter of 2014.
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Technical Tips:
AS350 / 355 / EC130: Main Rotor Pitch Change Link Orientation
The AS350/355 & EC130 maintenance documentation (AMM) has a statement missing regarding the correct orientation of MR pitch change links installation. Each pitch change link has a LH & a RH threaded rod end – this is to allow for length adjustment while assembly is installed.
AS350 / EC130: Tools and Methods Associated with EN4165 Connectors
On the newer aircraft that are being built there is a new style connector that has been integrated into production. These modular style connectors would be known to the industry as the EN4165 style connectors. You may find yourself having to work with one of these in the future and find yourself asking many questions.
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Service Bulletins
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